Customer Service

Our Commitment to Customers


We encourage orders to be placed online; however, we will also accept P.O.’s by email, telephone, or fax. Orders are typically processed the same day received. Orders received after hours or non-working days will be processed the next business day.


Orders placed by 3.30 pm Monday to Friday will be shipped the same day (if the item is in stock) by UPS or Fed Ex if requested. Prices for different order values and different shipping zones can be confirmed before the shipment if requested.  If we are out of stock for some or all items, we will enter a backorder and provide an expected ship date within two business days.  Unfortunately, we may be unable to supply customers who have exceeded their credit limit or have overdue invoices.

Privacy and Security

Details about your orders and or manufacturing process disclosed during the preliminary purchase process are considered confidential. We never share this with other companies, except for IMS USA, an affiliated company.

Returns and Replacements 

Customer satisfaction is our top priority. Any goods purchased online that are found to be faulty will be refunded in full if notified within 7 days of purchase and returned within 14 days. Return products must be returned to The Wood Tooling Shop in the original packaging; the sender is responsible for shipping costs.  Provided that the goods are unused and/or faulty, then replacement orders will be shipped with no additional shipping costs incurred.  If a customer places an order for the incorrect item, it can be returned provided that they’re unused and in the original packaging.  This does not affect your statutory rights.  

Pricing and Promotion 

Prices are reviewed regularly and subject to change from time to time. Raw materials for our products, such as tungsten carbide and polycrystalline diamond, are subject to volatile market swings. Should a product discontinue, we will offer a substitute at a similar price and contact the customer before shipment to verify your acceptance.  We may offer promotions that have either a defined expiration date or other limitations from time to time.  Customers must ensure that they read the terms of any special offers before placing an order.

After reading our entire Privacy Policy, if you feel that you would like to be removed from any future contact, please know that is your right, and you can exercise that right at any time. To remove you from all access points, including print and digital marketing materials, you will need to provide us with your exact name, email address, and or physical address for unsubscribing from our printed mailings. You can do that by sending us a note or calling us:

Wood Tooling Shop

(If sending us an email, please include your postal mailing address as that will help us ensure faster service.) When you opt-out of receiving targeted advertising, you may still see general audience advertising regarding our products and services.

What information do we collect?  How do we use it? We collect information from you in six different areas that allow us to:

1) Identify you and the products and services you have purchased from us (IDENTIFYING INFORMATION).
2) Understand key information about your Internet activity (DIGITAL EXPERIENCE INFORMATION).
3) Maintain your purchase history to allow us to help you with any issues from your order or past orders (COMMERCIAL INFORMATION).
4) Charge your credit, debit, or other payment types such as PayPal (PAYMENT INFORMATION).
5) Use additional information (such as demographics and location) that will help us provide you offers and services in which you might have an interest (DEMOGRAPHIC INFORMATION).
6) Information regarding your personal preferences (INFERENCES).

When you order, we need to know information such as your name, email address, mailing address, phone number, credit card number, and expiration date. This allows us to process, fulfill, and notify you of your order status. 

We collect this information:
1. Directly from you or the devices you use to access digital services, such as websites and other applications for connected devices.
2. Other customers that may provide us with your information to recommend a product or service, ship products to you, or list you as a recipient of
products or services.
3. Companies that provide services on our behalf.
4. Security and fraud prevention services that help us confirm that transactions are valid and secure.
5. Marketing companies help us learn about how our customers access digital content.
6. Companies that supplement our customer records with additional information.
7. Shipping providers that update address information.
8. Social media platforms.
9. Advertising companies that deliver our ads.
10. Payment and transaction processors.
11. Communications and mailing vendors.

We use this information in the following ways:
1. To fulfill orders and processing returns.
2. Customer service.
3. Administering contests and promotions.
4. Registering you for a website or program.
5. Communicating with you.
6. Improving our products and services, including improving digital content.
7. Learning about customer trends and interests.
8. Personalizing digital content.
9. Delivering marketing communications and advertising.
10. Identifying the devices used to access digital content.
11. Fraud prevention, security, and asset protection.

We share this information with the following business entities: 

1. Service providers that process the information for us, such as shipping vendors, digital analytics services, and fraud prevention.
2. Manufacturers of products and providers of service.
3. Joint marketing partners.
4. Any successor to all or part of our business.
5. Advisors and consultants.
6. Advertising partners.
7. Law enforcement, public, and government authorities, and other entities as we deem reasonably necessary to comply with the law, support investigations, and protect the rights and property that belong to you and others.

 What We Do with Your PAYMENT INFORMATION: Credit or debit card, check or PayPal account, or Wood Tooling Shop gift card.

We collect this information:
1. Directly from you.
2. Financial institutions and payment processors that we work with for order fulfillment.
3. Companies that provide services on our behalf.

We use this information in the following ways: 

1. Fulfilling orders and processing returns.
2. Customer care.
3. Communicating with you regarding payment status.
4. Collecting payments on behalf of our financial providers.
5. Fraud prevention, security, and asset protection.

 What We Do with Your DEMOGRAPHIC INFORMATION:  Information such as age and gender.

We collect this information:
1. Directly from you.
2. Marketing companies help us learn about our customers and their devices to access digital content.
3. Companies that supplement our customer records with additional information.
4. Social media platforms.
5. Advertising companies and content publishers that present you with our ads.
6. Other customers may provide us with your information to recommend a product or ship products to you.

How do we protect customer information? 

We take appropriate security measures to protect against unauthorized access to customers’ data. These include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems. We restrict access to personal information to Wood Tooling Shop employees and agents who need to know that information to operate, develop or improve our services. Our staff can not access your payment information, nor is it saved can not be viewed in our system.